UNIVERSAL FUKUOKA CITY Design Workshop 2014
In order to broadcast the thinking of “Friendly People, Friendly City” of UNIVERSAL FUKUOKA CITY to the citizens and to deepen the citizens’ understanding of UD, design workshop was organized from September 5th to September 6th. The theme is [New Universal Service].
By using the advanced method of “Inclusive Design” which means the users and designers think about the solution of problems together, we challenged to achieve the Fukuoka-based design of “Friendly People, Friendly City”.
“For the first proposal, we designed the Kami(i) space. This is to strengthen the registration service through the entrance of the visitors to the exploration process.
For the second proposal, we designed the “Course Recipe”. This is a support tool being used from the process of the exploration till the process of appreciation of the visitors. For the third proposal, we designed “iCon”. This is a service for the visitors’ appreciation process. Because comparing to reading the profile and caption, it is easier to understand listening to the explanation from human. So we thought after all it is important to have people explain the information.
Total support operation of the concierge
The space inside a hotel was divded as ① Public space like lobby and corridors; ② Private space in the rooms.
We proposed solutions for each spaces.
①In public space, we created the new concept of “Little Concierge”, which means that all the staffs in the hotels will be able to function as suspected concierges.
②In private space, in order to let the customers enjoy the indoor space happily and comfortably, we created the new system called “Amenity Lunch Box” which allow the customers to be able to fulfill their basic needs by themselves.
Universal Service of the Hotel
We considered the hard side and soft side of mechanism to allow the users’ thoughts and hotel staffs’ thoughts to be shared at the front desk which is the first contact space in the hotel.
On the hard side, we propose the space where people can sit down and take their time while having communication with low counter. In order to let the users and front desk staffs have full communication, counter which can be noticed once you enter the hotel was set so that variety of users can be included.
On the soft side, we thought as the first contact mechanism, in order to make the service contents of the users recognizable, icons will be set on keys that you get in the hotel so that the staffs will recognize the service needed at one glance, and with staffs’ confident subjects or division shown.